Contact

WhatsApp is the quickest way to reach us. Message us and a person on the UK support team replies, whether it is about ordering, renewing, setting up or a channel that has dropped.

Message us on WhatsApp See the plans

Reach us

WhatsApp, seven days a week on UK hours: +1 579 550 5929. Setup questions, renewals and anything that stops working all go to the same chat, and it is the chat your login arrives in.

Prefer email? Write to [email protected]. Email replies take a few hours rather than minutes, so for anything urgent use WhatsApp.

What to include

• Ordering or renewing: the plan you want and, if you have had XtremeHD before, the email you used.
• Setup help: your device, the app you installed and a photo of the screen if something looks wrong.
• A channel dropping: the channel name, your device and roughly what time it happened.
• Refunds: the name or email you ordered with and your order number. The refund policy explains the 14-day window.

Before you message

The setup guides cover every device with screenshots, and the IPTV UK guide explains how it all fits together. Most setup questions are answered there in two minutes, but if you would rather do it together, message us and we go through it button by button.

Get setup help on WhatsApp

Rights holders

Copyright notices go to [email protected] with the subject line marked as a takedown notice. The copyright and takedown page lists what a notice needs to contain.